1. Overview
VirtuAmerica publishes this page so buyers know where refund handling lives for purchases processed through Paddle. VirtuAmerica does not maintain separate seller refund terms for Paddle-processed transactions.
For Paddle-processed purchases, refund handling is governed by the Paddle Buyer Terms and the Paddle Refund Policy. Nothing on this page replaces Paddle’s terms or any mandatory rights Paddle recognizes under applicable law.
2. Paddle as merchant of record
Paddle processes VirtuAmerica online checkout transactions as the merchant of record or authorized reseller. Paddle collects applicable taxes, issues payment receipts, handles buyer payment support, and processes refund outcomes under Paddle’s buyer terms and refund policy.
Paddle buyer support is available at paddle.net. Do not send card details to VirtuAmerica by email, phone, chat, or support ticket. Payment details must be handled only through approved payment-provider flows.
3. Refund requests
To request a refund for a Paddle-processed purchase, use the receipt, subscription-management, or buyer-support route Paddle provides, or visit paddle.net and choose the refund support option. Paddle’s transaction records and buyer support process determine refund handling for Paddle purchases.
You may also contact VirtuAmerica at contact@virtuamerica.com or (801) 901-7778 if Paddle needs product, account, delivery, or service context from us. VirtuAmerica will coordinate with Paddle when Paddle asks us for supplier context.
4. Subscription cancellations and renewals
You may cancel a recurring subscription through the available account, support, or Paddle cancellation flow. Cancellation stops future renewal billing according to the applicable subscription process.
Yearly subscriptions are discounted annual-prepay subscriptions: 12 months of monthly care for the price of 10 months unless an accepted order says otherwise. Cancellation stops future renewal billing; refund handling for yearly subscriptions remains governed by Paddle’s buyer-facing terms and refund process for Paddle-processed transactions.
5. Human-driven services disclosure
VirtuAmerica and vaMicrosites may include human-driven managed website services, including discovery, launch planning, page setup, content editing, localization review, document organization, design adjustment, private-page setup, AI-assisted drafting with human review, technical consulting, human-assisted changes, and support.
Human-assisted plan hours are limited to customer websites, microsites, and use of vaMicrosites. Separate non-vaMicrosites technology consulting may be sold under a written scope at the standard hourly rate. VirtuAmerica does not provide general device repair, emergency managed IT, legal, tax, medical, or regulated professional services.
This disclosure describes the offering and helps Paddle understand the product and service context. It does not change Paddle’s refund handling for Paddle-processed transactions.
6. AI Packs and expiring credits
AI Packs cost $25 for 25 prepaid credits for approved AI features and AI-assisted processing. Credit use is disclosed next to each AI feature, and paid AI features show a visible credit counter and account balance while in use. AI features stop immediately when the account balance is exhausted until more AI Packs are purchased.
AI Pack credits expire 12 months after purchase without refund. This service rule does not replace Paddle’s refund handling for Paddle-processed transactions or any mandatory buyer rights Paddle recognizes under applicable law.
7. Chargebacks and disputes
If you are unhappy with a charge, please contact Paddle buyer support before filing a payment dispute. Paddle’s Buyer Terms ask buyers to contact Paddle directly before raising a chargeback where possible, because support review is often faster than a payment-network dispute.
VirtuAmerica may provide Paddle with product, delivery, access, communication, and service records when Paddle needs supplier context for a refund request, complaint, chargeback, or payment dispute.
8. Changes and contact
We may update this page to keep the public refund-handling explanation aligned with Paddle’s buyer-facing terms, payment-provider flows, and VirtuAmerica’s current service description.
VirtuAmerica product and service questions can be sent to contact@virtuamerica.com, raised by phone at (801) 901-7778, or mailed to VirtuAmerica LLC, 7533 S Center View Ct #8067, West Jordan, UT 84084, USA. Paddle buyer payment support is available at paddle.net.